Capture and organize inquiries
Connect forms to your contact records, collect useful details, and notify the person responsible for responding.
- Website inquiry forms
- Contact and qualification fields
- Owner assignment
- Internal notifications
Lead capture and follow-up systems for small service businesses
Capture inquiries. Keep follow-up moving.
Minute Five helps service businesses organize new inquiries, assign the next step, and follow up on appointments and proposals—without relying on scattered inboxes and memory.
Written scope. Agreed pricing. Tested before handover.
An example of a connected workflow
Inquiry received
Contact details captured
Owner notified
Next action assigned
Next step recorded
Appointment, walkthrough, or proposal
Follow-up managed
Messages adjust when the prospect responds
A clearer path from first inquiry to the next decision.
Start with one useful workflow. Build around how your business actually handles customers.
Connect scheduling and sales activity
Keep appointments, walkthroughs, estimates, and proposals organized so your team can see where each opportunity stands.
- Booking calendars
- Confirmation and reminder messages
- Sales pipeline stages
- Tasks and next actions
Keep follow-up relevant
Build follow-up around the prospect’s current stage, with clear rules for when messages should continue, change, or stop.
- Inquiry follow-up
- Proposal follow-up
- Reply and booking suppression
- Decision-based handoffs
The right scope depends on your current tools, sales process, and the part you want to improve.
Example use case
For a commercial cleaner, the journey might look like this.
Stage
Example system behavior
Inquiry
Capture the business, location, and requested service.
Fit review
Notify the owner and assign a qualification task.
Walkthrough
Record the appointment and the next action.
Proposal
Record when it was sent and schedule agreed follow-up.
Decision
Stop follow-up and record the outcome.
A connected workflow can capture the request, assign an owner, record the walkthrough and proposal, and manage follow-up until the prospect responds or a decision is recorded.
Illustrative commercial-cleaning workflow.
Clear scope. Careful implementation. Practical handover.
- 01
Review the current process
In a 15-minute introductory call, show us how inquiries arrive, what happens next, and where you need help.
- 02
Agree on scope and pricing
You receive a written scope describing what will be built or repaired, what access is needed, and the price before work begins.
- 03
Build, test, and hand over
The agreed workflow is configured and tested, then handed over with a test log, a short walkthrough video, and written instructions your team can follow.
What you receive
Any ongoing support is defined separately, so you know what happens after handover.
- A written implementation scope
- The agreed forms, calendar, pipeline, or workflow configuration
- Testing with designated test contacts
- A record of the tests performed
- A short walkthrough video
- Written operating instructions
- Clear notes on remaining manual steps and agreed limitations
Some processes need manual decisions. We define where automation helps and where your team stays involved.
Estimate your time savings
How much time could organized follow-up save your team?
Adjust the sliders to reflect how inquiries and follow-up are handled today. This is an illustrative estimate, not a guarantee of results.
20 inquiries
560
8 min
Manual data entry, copying details into records, chasing missing info.
230
25 min
Tracking next steps, reminders, proposal check-ins.
560
Estimated time saved
6.2hours / week
About 320.7 hours per year — down from an estimated 11 hours/week of manual handling today.
Actual savings depend on your current tools, process, and the scope we agree on. The free 15-minute review helps confirm where the time is going.
Already using HighLevel?
Minute Five also helps account owners investigate and finish incomplete setups, and agencies deliver defined client builds.
For HighLevel account owners
HighLevel Workflow Audit
A focused review of one lead-to-booking or follow-up journey in your existing HighLevel account.
$150 introductory price.
Scope
- One existing HighLevel subaccount.
- One agreed customer journey.
- Up to three directly related workflows.
- The forms, calendar, pipeline stages, and fields directly involved in that journey.
- Review of configuration and available execution history.
- Controlled testing only where agreed and technically possible.
Deliverables
- Documented findings.
- A prioritized improvement list.
- A short recorded walkthrough.
- A recommendation for any implementation work.
Exclusions: Account-wide audits, unrelated workflows, CRM migrations, custom integrations, and implementation changes are outside this audit’s scope.
Timing: Delivery timing is confirmed in the written scope before payment.
Implementation is quoted separately. An audit is recommended when the issue needs investigation; it is not required for every project.
For HighLevel account owners
Fix & Finish
Repair one clearly defined lead, booking, or follow-up path inside your existing HighLevel account.
$750 fixed for qualifying accounts.
Eligibility is confirmed during the introductory review. The issue must fit an agreed written scope.
- One agreed lead, booking, or follow-up path.
- One calendar and up to seven emails.
- One revision.
- A 14-day delivery window, subject to the access and dependencies stated in the scope.
- Testing and handover documentation.
Outside this scope: Account-wide rebuilds, migrations, and additional work require a separate quote.
For HighLevel agencies
Overflow Build Partner
Your snapshot deployed and configured for a new client, white-label, within an agreed scope and delivery schedule.
$400 per standard build. Scope confirmed before work begins.
About
A clear process from scope to handover.
Minute Five helps small service businesses connect inquiry capture, scheduling, and sales follow-up into a manageable process.
Our approach emphasizes clear responsibilities, careful configuration, and practical documentation. Every project starts with an agreed scope and price, followed by implementation, testing, and a clear handover.
Based in Palmerton, Pennsylvania, Minute Five works remotely with businesses beyond the local area. We build with GoHighLevel and review your current process and tools before recommending an implementation.
Frequently asked questions
Let’s look at your inquiry and follow-up process.
Show us how you currently handle inquiries, scheduling, and proposals. We’ll discuss whether there’s a useful project Minute Five can help with.
Request a 15-minute workflow review.
Complete the short form, or contact Minute Five by email or phone. We usually reply within one business day.
Written scope. Agreed pricing. Tested before handover.
The free 15-minute review is an introductory conversation to understand your process and assess fit. Detailed investigation and written findings are part of a separately scoped audit.
For new implementations, we review your process, agree on a useful scope, and provide a written price before work begins.